About the Director
Neville Naidoo is the founder of SKN Business Services. He is a multi‐skilled team player with 40 years of experience working within the Automotive and Lubricant
industries.
His career span included working at the McCarthy Motor Group as an apprentice and thereafter a qualified technician. Neville then worked at the Toyota South Africa Vehicle Manufacturing Plant in Durban, Toyota SA Research and Development (Engineering Division) as a technician working on proto-type passenger cars and light commercial vehicles. He was then appointed to the position of Warranty Technical Assessor and became the Warranty Manager at Toyota South Africa Marketing in Johannesburg. He was then appointed to the position of National Service Development Manager at Toyota After Sales Strategic Projects division within the marketing division.
Neville then moved on to the Ford Motor Company South Africa that owned Land Rover, Jaguar and Volvo. He was appointed to the position of Regional After Sales Manager for the Land Rover and Jaguar dealerships within South Africa, Namibia and Botswana.
Neville worked also worked at BP/Castrol Africa in various roles such as After Sales and Sales Consultant, Programmes Manager, Business Development and Key Account Manager, Business Development and Technical Manager responsible for the South African region.
He has a proven track record of implementing sales and after sales processes in motor dealerships. He has
facilitated learning within Original Equipment Manufacturers (OEM’s), Major Motor Groups and at Castrol and Masana Africa. Neville also delivered training on lubricant sales and lubricant technical training. He has delivered training in the domestic and international markets. Neville comes from humble beginnings and has a passion to add value to people.
He has various other qualifications but to name a few:
- Master of Business Administration Degree (MBA) – (Management College of Southern Africa)
- Management Development Programme – University of Stellenbosch
- Senior Management Development Programme – University of Stellenbosch
- South African Institute of Tribology (SAIT) – Understanding Friction, Lubrication and Wear
- Certified Facilitator and Assessor – MERSETA Accredited (17-QA/ASS/1427/21)
- Marketing Management Diploma – Damelin College
- Environmental Management Systems – South African Bureau of Standards –ISO 14001
- Production Management Institute of South Africa – ISO 9001 and Total Quality Management
- Leadership Course – Dale Carnegie
- Qualified Motor Technician – Olifantsfontein – South Africa
- Team Technician, Pro Technician, Master Technician and Master Service Advisor – Dual Champion – Toyota South Africa
- Neurolinguistic Programming Practioner and Life Skills Coach – Action Factory – Life Coach Academy
“Through my aftersales and lubricants knowledge in management, service development, technical expertise, sales, soft skills and technical training, i have assisted motor dealerships and lubricant businesses in improving profitability and customer satisfaction in the domestic and international markets.” “Neville goes on to say, if you cannot measure it – you cannot manage it”.
Mission
Our mission is to deliver skills and knowledge that significantly increase our course participants on the job productivity, thereby applying the knowledge to enhance their contributions to the goals of their organization.
Vision
Our vision is based on transforming human values and human capital values that contribute to growth.
Values
We develop relationships that make a positive difference in our customer’s lives.
