Automotive After Sales
This course is accredited by the Services BBBEE
Automotive After Sales
The Automotive sales departments are a key generator of revenue in service centres and workshops. Therefore, dealerships and independent workshops will need to create a balance between being profitable and providing excellent customer service.
• Customers are becoming more demanding with high levels of service, quality, and value.
• The quality of vehicles and components are being improved year on year.
• Vehicles are becoming more complex.
• It is difficult to find good quality and competent technicians.
• Standard repair or flat rate times are under pressure.
• Intervals between dealer visits are increasing – increased service intervals and you get to see the customer less often.
• Parts to be replaced reduce in number – standardization of parts.
Overheads are increasing while margins reduce.
• Legislation relating to the environment becomes stricter.
Upskilling of after sales departments staff on an ongoing basis is of utmost importance in improving profitability, customer satisfaction and ensuring that customers have a memorable service experience.
SKN Business Services offers training in following areas of the after sales departments.
- Management
- Service
- Parts
- Soft Skills
Adhoc: Tailor made business specific or customized training can be delivered as and when required.
